Case Studies

Healthcare Helps Protect IoT devices

NETSCOUT Case Studies

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E N T E R P R I S E l CASE STUDY l Customer Profile This Western U.S. healthcare system supports both a health plan program as well as a community of more than 20 hospitals and 150 clinics. Thousands of patients a week depend on the care and treatment of more than 40,000 skilled and dedicated physicians, nurses, clinicians, and staff. Networking services and clinical applications are the priorities of the healthcare's IT staff. Like most hospitals, they rely heavily on several applications and services, including electronic medical records, as well as technology, like imaging equipment and tablets to diagnose and treat patients quickly and effectively both in and out of the hospitals. Anything that prevents availability or access to these services, or the equipment used to interact with them, need to be prevented or remediated by their IT organization. The Challenge This healthcare organization was a long-time user of NETSCOUT ® nGeniusONE Service Assurance solution to help maintain the quality, availability, and reliability of their clinical applications and services, including Cerner electronic medical records and their cloud-based telemedicine application. The onset of the COVID-19 pandemic presented them with several additional service assurance and security challenges. Specifically, the healthcare provider faced challenges related to security risks and their response to them, in particular, with threats against their many and varied Internet of Things (IoT) devices. During the pandemic, healthcare organizations nationwide experienced significant increases in targeted threats and attacks. It was a priority for NetOps and SecOps teams to work together in reducing the threats and investigating potential incidents of compromise, particularly with their extensive cache of distributed IoT devices. OVERVIEW The Challenge • Increased security threats against the Healthcare provider during the pandemic • A security tool to protect IoT devices required packet visibility The Solution • nGeniusONE ® Service Assurance platform • InfiniStreamNG ® software appliances • nGenius ® Packet Flow Operating System (PFOS) for Certified 5010 Series Packet Brokers • nGenius ® Visibility as a Service The Results • Ensured visibility from valuable network packets for use by both service assurance and IoT security solutions • Optimized value of investments and overall cost of ownership with one vendor for performance management and packet broker technology Healthcare Protects IoT devices With Network Packet Visibility Using NETSCOUT Cost-effective, COTS-based nGenius Packet Flow Switches

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