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Queue Assist Virtual Assistant Powered by C1Conversations

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convergeone.com QUEUE ASSIST VIRTUAL ASSISTANT POWERED BY C1CONVERSATIONS ConvergeOne Conversations is a technology-agnostic, end-to-end customer experience solution that seamlessly connects and integrates all voice and digital technologies. ConvergeOne combines the power of virtual assistants into your existing contact routing, allowing contact centers to handle incoming volume quicker and easier than today. Queue Assist reduces the need to create elaborate self service menus. Our technology allows your customers to answer their questions while waiting for an agent AND if their questions are answered the call is resolved. They will only need escalate to a human agent for those high touch reasons and the agent will know the conversation that transpired with Queue Assist. "69% of consumers prefer to use chatbots because they deliver quick answers to simple questions." — Salesforce NEXT STEPS: To learn more, please contact C1Conversations@convergeone.com. Still need an agent? Queue Assistant Text Message or Voice Virtual Assistance CUSTOMERS AGENTS How may I help while you wait?

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