RESPONSIVE PATIENT CARE
Transforming Patient Visits by Migrating Telehealth to the Cloud
convergeone.com
Challenge
Solution
ConvergeOne led the seamless integration of a comprehensive collaboration solution that
included video, audio, and content sharing, ensuring that the customer could provide exceptional
telehealth services to its patients without interruption.
A large healthcare provider needed to integrate
Cisco video conferencing with the Microso Teams
collaboration platform.
As they prepared to move to Microso Teams, they
were concerned about video interoperability with
future deployments.
Because of their role in patient care, the solution
had to be easy to use and always available to ensure
patients received the proper treatment.
Results
"Demand
for virtual
care visits [is]
expected to
surge beyond
1 billion visits
in 2020."
— Forrester, April 2020
Integrating Cisco endpoints
into the Microso Teams
environment eliminated the
need to replace 1,000 Cisco
endpoints.
1,000
ENDPOINTS SAVED
Originally designed for 300
concurrent calls, the solution
has been expanded to support
up to 40,000 calls a day over
the last two months.
40,000
CALLS A DAY
ConvergeOne has maintained
an SLA of 99.99% uptime,
with flexibility to expand the
environment when there is
increased demand.
99.99%
UPTIME
The customer has an industry-leading telehealth solution that positions them as an
innovative and forward-thinking healthcare provider that puts their patients first.
