Case Studies

[Customer Use Case] Responsive Patient Care

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RESPONSIVE PATIENT CARE Transforming Patient Visits by Migrating Telehealth to the Cloud Challenge Solution ConvergeOne led the seamless integration of a comprehensive collaboration solution that included video, audio, and content sharing, ensuring that the customer could provide exceptional telehealth services to its patients without interruption. A large healthcare provider needed to integrate Cisco video conferencing with the Microso Teams collaboration platform. As they prepared to move to Microso Teams, they were concerned about video interoperability with future deployments. Because of their role in patient care, the solution had to be easy to use and always available to ensure patients received the proper treatment. Results "Demand for virtual care visits [is] expected to surge beyond 1 billion visits in 2020." — Forrester, April 2020 Integrating Cisco endpoints into the Microso Teams environment eliminated the need to replace 1,000 Cisco endpoints. 1,000 ENDPOINTS SAVED Originally designed for 300 concurrent calls, the solution has been expanded to support up to 40,000 calls a day over the last two months. 40,000 CALLS A DAY ConvergeOne has maintained an SLA of 99.99% uptime, with flexibility to expand the environment when there is increased demand. 99.99% UPTIME The customer has an industry-leading telehealth solution that positions them as an innovative and forward-thinking healthcare provider that puts their patients first.

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