Case Studies

Healthcare Information Technology Company Ensures Performance of SaaS Application with NETSCOUT

NETSCOUT Case Studies

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E N T E R P R I S E l CASE STUDY l Customer Profile This well-respected, healthcare information technology company has been an innovative provider of Software-as-a-Service (SaaS) applications and services to some of the world's largest and best-known hospitals and healthcare networks around the world. It takes 25,000 employees in offices in North and South America, Europe, and Asia to deliver high-quality, always-available access to mission- critical healthcare applications used by staff in more than 20,000 facilities worldwide. Like any company in the SaaS industry, quality delivery of application services and end-user experience is absolutely essential to customer sites, and revenue renewals. It is a simple model: when performance of the service is poor, customers may look to competitors as an alternative. This was no different for this healthcare SaaS organization and their Information Technology (IT) team, who were committed to ensuring peak performance for their user community. The Challenge This technology company had long recognized that delivering a SaaS service consistently, to thousands of healthcare locations worldwide, problem-free, around the clock, was a monumental challenge. To proactively address potential issues, they had partnered with NETSCOUT ® to leverage the nGeniusONE Service Assurance solution to help maintain the quality, availability, and reliability of their SaaS applications and services. Broad visibility was also a challenge for this healthcare technology company. Managing the performance of their global, multi-cloud environment was under the control of the IT organization. However, their customers accessed the services over an infinite number of paths from their own hospitals, campuses, and medical buildings, over different ISPs, that HIGHLIGHTS The Challenge • SaaS application and service delivery to healthcare customers worldwide needed to be flawless • IT team required visibility and managed support to troubleshoot performance and end-user experience issues The Solution • nGeniusONE ® Service Assurance platform • InfiniStreamNG ® software appliances • nGenius ® PULSE and nPoint sensors • nGenius ® Packet Flow Operating System (PFOS) for Certified 5100Series Packet Brokers • NETSCOUT ® Visibility as a Service The Results • Protected quality performance of healthcare SaaS application to customers • Providing always-on managed service and support for this healthcare technology company with NETSCOUT VaaS Healthcare Information Technology Company Ensures Performance of SaaS Application with NETSCOUT Assures Quality End-User Experience for Customers with Always-On NETSCOUT VaaS Managed Services

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