Fact Sheets

NETSCOUT Visibility as a Service for Always-On, Proactive Performance Management

NETSCOUT Fact Sheets

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l FACT SHEET l E N T E R P R I S E NETSCOUT Visibility as a Service for Always-On, Proactive Performance Management The always-present challenges facing today's information technology (IT) teams are concentrated in several overlapping focus areas: • Supporting IT service operations on a 7x24 basis: There are only so many hours in an IT Operations workday, but your company's users, clients, and patients do not know that. Regardless of the hour or location, someone, somewhere needs assistance with an online healthcare, insurance, financial, or customer service concern. In those instances, the cloud- based, virtual, and on-premises Unified Communications & Collaboration (UC&C) solutions, applications, and network services running your business need to be reliable and responsive to assure the customer service expected is that which is delivered. Otherwise, the start of the IT workday could be overshadowed by problems that have surfaced overnight. • Managing always-present IT staffing and skillset shortages: IT staff turnover is notoriously high, especially so in the healthcare and education verticals, where there are acute requirements for always- on business services. Even when your IT staffing profile has achieved consistency, there is frequently another project, technology initiative, or transformation to manage. These scenarios drain IT resources and have more deadlines and expectations from leadership. Even when budgets are available, bringing on a new IT resource usually involves a learning curve that precludes immediate contributions to the projects at hand. • Overcoming the "too many vendors, too many solutions" cycle: The expanding range of real-time monitoring and cybersecurity solutions necessary for managing quality end-user experience and business uptime in the hybrid workforce and digital transformation eras has an unwanted side-effect: a corresponding, concurrent boom in the different vendor tools IT is now managing. In addition, the bigger the enterprise, the greater the chance for disbursed business units using different vendor tools for the same IT purpose - or different versions from the same provider. Adding more complexity: enterprise business services are moving to multi-cloud and virtual solutions, as well as Co-located and fully managed data services, all with varying vendor service level agreements and business layers for IT leadership to factor. As a result, for today's IT teams, the central question to answer involves "how to do more with less." Our Approach The NETSCOUT ® Visibility as a Service (VaaS) managed service helps address these collective challenges by providing 7x24 proactive monitoring for your business- critical solutions. With our global Subject Matter Experts monitoring your NETSCOUT deployments — whether involving our nGeniusONE ® , nGenius ® PULSE, or Smart Edge Monitoring solutions — the VaaS program better operationalizes our integrated service assurance and smart visibility technology across your IT Operations units, including NetOps, SecOps, UC&C, Application, Desktop, Cybersecurity, and Project Management teams. Our VaaS application and network experts provide proactive NETSCOUT monitoring support in a follow-the-sun model that leverages personnel distributed across our multi-continent Network Operations Competency Center (NOCs) and remote support office locations. With this managed service program, VaaS consultants use real-time dashboard and service monitor views to optimize the smart data generated by your NETSCOUT smart visibility data sources (i.e., InfiniStreamNG ® , vSTREAM ® , nPoint sensors, and nGenius ® Packet Flow Switches) to provide real- time snapshots across your enterprise environment.

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