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Project Director:
Miriam Oesterreich,
Market Impact Associate Consultant
Asha Dinesh,
Market Impact Consultant
Contributing Research:
Forrester's Financial Services research group
Table of Contents
Executive Summary 3
Key Findings 4
Banks Need A Bold New Operating
Model, But Few Are Ready For The Shift 5
Capability And Ecosystem Challenges
Hinder Transformation 13
Master Collaboration To Achieve Growth
And Maintain Relevance 18
Key Recommendations 23
Appendix 25
MASTER ECOSYSTEMS TO BE FUTURE-READY IN BANKING 2
