External reports

Digital Banking Experience Report

Sopra Banking Software's externally written reports with analyst firms

Issue link: https://read.uberflip.com/i/1420103

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Page 16 of 26

Figure 6 "How satisfied is your organization with your current digital banking technology provider(s) in the following areas?" Base: 760 global decision-makers at banks with responsibility for credit/lending, customer experience, digital banking, open banking or ecosystem initiatives, payments, and the technology stack Note: Showing top 6 Source: A commissioned study conducted by Forrester Consulting on behalf of Sopra Steria, July 2021 Neither satisfied nor dissatisfied Very dissatisfied Somewhat dissatisfied Size of innovation ecosystem 6% 2% 22% Forward-looking capabilities 4% 2% 23% Availability of prebuilt integrations 5% 1% 22% Consulting offerings: technology and integration 6% 2% 21% 2% Flexibility of deployment model (e.g., cloud, on-premises, hybrid) 20% 6% 2% Consulting offerings: CX and EX 20% 6% MASTER ECOSYSTEMS TO BE FUTURE-READY IN BANKING 17

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