External reports

Digital Banking Experience Report

Sopra Banking Software's externally written reports with analyst firms

Issue link: https://read.uberflip.com/i/1420103

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Page 3 of 26

Key Findings Few banks are ready to embrace the ecosystem-based operating model required in the era of open finance. In the era of open finance, an ecosystem-led approach is critical to success for banks. Our future readiness assessment revealed that only 12% of respondents believed their banks are future-ready with a clear vision and the ability to collaborate with ecosystem partners. These leaders, which we will refer to as Pioneers, have a clear future vision for their banks' operating models, have mastered digital operations and CX, and have prioritized, invested in, and nurtured ecosystem partners. Challenges around security, integration, and collaboration hold back digital transformation and ecosystem efforts. Against a backdrop of faster change, regulatory compliance, and budget pressure, the top challenges that banks struggle with — both in their digital banking and their ecosystem ambitions — remain familiar. The most common challenges respondents reported center around ensuring data security and cybersecurity, along with integrating data, systems, and processes internally and across external ecosystem networks. Rigid cultures also prevent balanced collaboration with ecosystem partners. Banks seek vendors that can help mature digital capabilities and provide expertise on strategy and CX. Respondents noted that their banks recognize that they can't do it all on their own and plan to engage vendors for support with maturing their future digital capabilities, integrating with ecosystem partners, and embracing emerging technologies, such as 5G networking or quantum computing. They seek vendors that can provide valuable expertise on strategy and CX, as well as help augment technology capabilities. MASTER ECOSYSTEMS TO BE FUTURE-READY IN BANKING 4

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