40%
60%
Pioneer
(Intermediate) Technologist
(Intermediate) Specialist
Explorer
(Intermediate) Strategist
Figure 3
Pioneers Focus On
Organization's Critical
Priorities And Future Vision
Base: 760 global decision-makers at banks with responsibility for credit/lending, customer experience, digital
banking, open banking or ecosystem initiatives, payments, and the technology stack
Note: Data on the top shows Pioneer initiative group's top 5 results for "Critical priority" and data on the bottom
shows the average for each initiative group
Source: A commissioned study conducted by Forrester Consulting on behalf of Sopra Steria, July 2021
initiatives
currently
prioritized
initiatives
prioritized
for future
vision
Data
Customer
experience
Operational
excellence
Business strategy Technology
10%
Improve security
Improve the
experience of
our customers
Improve our
ability to
innovate
Improve digital
products and
services
Improve risk
management
and control
10%
MASTER ECOSYSTEMS TO BE FUTURE-READY IN BANKING 11
