Figure 6
"How satisfied is your organization with your current digital banking
technology provider(s) in the following areas?"
Base: 760 global decision-makers at banks with responsibility for credit/lending, customer experience, digital banking,
open banking or ecosystem initiatives, payments, and the technology stack
Note: Showing top 6
Source: A commissioned study conducted by Forrester Consulting on behalf of Sopra Steria, July 2021
Neither satisfied nor dissatisfied Very dissatisfied Somewhat dissatisfied
Size of innovation ecosystem
6% 2% 22%
Forward-looking capabilities
4% 2% 23%
Availability of prebuilt integrations
5% 1% 22%
Consulting offerings: technology and integration
6% 2% 21%
2%
Flexibility of deployment model (e.g., cloud, on-premises, hybrid)
20% 6%
2%
Consulting offerings: CX and EX
20% 6%
MASTER ECOSYSTEMS TO BE FUTURE-READY IN BANKING 17