External reports

Digital Banking Experience Report

Sopra Banking Software's externally written reports with analyst firms

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Figure 9 "When you choose a third-party vendor to work with to enable your digital ecosystem, how important are the following capabilities to you?" Very important Critical Base: 760 global decision-makers at banks with responsibility for credit/lending, customer experience, digital banking, open banking or ecosystem initiatives, payments, and the technology stack Source: A commissioned study conducted by Forrester Consulting on behalf of Sopra Steria, July 2021 Security by design and compliance with all legal and security-driven requirements 38% 29% Ready-to-use, preintegrated solutions 38% 24% Customer support 38% 29% Technology integration consulting 36% 28% Cloud-based services and products (e.g., private, public, SaaS) 39% 25% API platform with API management, analytics, and more 35% 27% Customer experience consulting 36% 29% Employee engagement 33% 27% High performance for optimized processing and high volumes 38% 26% Fostering digital innovation and openness with microservices and containers 38% 24% Access to open banking 37% 27% A preexisting set of ecosystem partners or third parties 36% 24% Large API catalog with APIs for a broad range of business functionalities 38% 25% A wide catalog of fine-grained business components 37% 24% Strategy consulting 39% 25% Off-the-shelf business cases 37% 22% TECHNOLOGY CAPABILITIES OTHER CAPABILITIES MASTER ECOSYSTEMS TO BE FUTURE-READY IN BANKING 22

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