Figure 9
"When you choose a third-party vendor to work with to enable your
digital ecosystem, how important are the following capabilities to you?"
Very important Critical
Base: 760 global decision-makers at banks with responsibility for credit/lending, customer experience, digital banking,
open banking or ecosystem initiatives, payments, and the technology stack
Source: A commissioned study conducted by Forrester Consulting on behalf of Sopra Steria, July 2021
Security by design and compliance with all
legal and security-driven requirements
38% 29%
Ready-to-use, preintegrated solutions
38% 24%
Customer support
38% 29%
Technology integration consulting
36% 28%
Cloud-based services and products (e.g.,
private, public, SaaS)
39% 25%
API platform with API management,
analytics, and more
35% 27%
Customer experience consulting
36%
29%
Employee engagement
33% 27%
High performance for optimized
processing and high volumes
38% 26%
Fostering digital innovation and openness
with microservices and containers
38% 24%
Access to open banking
37%
27%
A preexisting set of ecosystem
partners or third parties
36% 24%
Large API catalog with APIs for a broad
range of business functionalities
38% 25%
A wide catalog of fine-grained
business components
37% 24%
Strategy consulting
39%
25%
Off-the-shelf business cases
37% 22%
TECHNOLOGY CAPABILITIES
OTHER CAPABILITIES
MASTER ECOSYSTEMS TO BE FUTURE-READY IN BANKING 22