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Digital Banking Experience Report

Sopra Banking Software's externally written reports with analyst firms

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• Pioneers prioritize, invest in, and nurture their partner ecosystems. Improving business and IT integration with their partners was the highest priority for Pioneers when it comes to their future visions and roadmaps. Six out of 10 Pioneers prioritized this, which was double the amount of other maturity segments. This is reflected in Pioneers' investments as well. Ninety-one percent of respondents at Pioneer organizations reported that their banks plan to increase their investments in this initiative. Half of this percentage plan to do so by more than 6%, and one in five plan to do so by more than 10% in the next year. Almost all respondents at Pioneer organizations said their banks plan to increase investments in distributing their products/ services via other marketplaces or ecosystems — seven out of 10 by more than 6% — showing that they were not afraid of disintermediation. • Pioneers place a strong focus on innovation, modernization, and emerging tech. Innovating new digital products and services was the second highest priority for Pioneers (49%) when it comes to their future vision and roadmap versus just 32% on average for other segments. Accordingly, investments were high. Over nine out of 10 respondents at Pioneer organizations noted their banks plan to increase investment in this initiative, and a third plan to increase budget by more than 10%. A similarly high number of Pioneers also plan to increase investment in upgrading their legacy business applications/systems (96%) and emerging technologies (91%). MASTER ECOSYSTEMS TO BE FUTURE-READY IN BANKING 10

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