PAS Product Support and Maintenance Program Overview

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Sites with active maintenance have access to expert product support resources, including: Online Support Portal access The PAS Support portal offers a valuable online entry point to a variety of services. • Open and review your site's cases • Review Release Notes for information on new releases and fixes • Download releases and software patches • Download Asset Models and Interfaces • Access current documentation • View Knowledge Articles Benefits • Lowers operations cost through access to self-help database and support tools • Reduces maintenance and support cost through shorter software delivery times Telephone support 24/7, including holidays Critical problem resolution management Assistance in resolving software installation issues Assistance in identifying defects and resolving product issues Assistance in formulating and requesting product enhancements Access to online support portal Access to online knowledge base Access to product documentation Access to software releases and fixes Incident submission via phone, email or web, with incident tracking via an online portal PAS University online training Product e-bulletins via email Security Bulletins PAS reviews, tests and validates Microsoft ® security updates and Microsoft ® Service packs for relevance and system compatibility with supported software versions. Information on these validations may be found on the PAS Support portal. Benefits • Allows timely planning of MS patching • Decreases impact from uncertified updates

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