Sites with active maintenance have access to expert product support resources, including:
Online Support Portal access
The PAS Support portal offers a valuable online entry point to a variety of services.
• Open and review your site's cases
• Review Release Notes for information on new releases and fixes
• Download releases and software patches
• Download Asset Models and Interfaces
• Access current documentation
• View Knowledge Articles
Benefits
• Lowers operations cost through access to self-help database and support tools
• Reduces maintenance and support cost through shorter software delivery times
Telephone support 24/7, including holidays
Critical problem resolution management
Assistance in resolving software installation issues
Assistance in identifying defects and resolving product issues
Assistance in formulating and requesting product enhancements
Access to online support portal
Access to online knowledge base
Access to product documentation
Access to software releases and fixes
Incident submission via phone, email or web, with incident tracking via an online portal
PAS University online training
Product e-bulletins via email
Security Bulletins
PAS reviews, tests and validates Microsoft
®
security updates and Microsoft
®
Service packs for relevance and system
compatibility with supported software versions. Information on these validations may be found on the PAS Support portal.
Benefits
• Allows timely planning of MS patching
• Decreases impact from uncertified updates
