System Health Audits
The PAS Applications incorporate a robust suite of collection and import tools that can span multiple servers. Periodic
checks to confirm the status and health of the application, connections and collection tools are beneficial to proactively
identify potential system performance issues and non-optimal system settings.
Sites current on maintenance may request periodic system health checks.
A PAS Support Analyst will assist in scheduling a remote session to review:
• Server health and system resources
• Application error logs
• Import schedules
A report with findings and recommendations is provided, and an action plan is generated to schedule adjustments and close
performance gaps.
Benefits
• Identifies areas of concern
• Allows for action plans to be generated to improve performance
• Decreases impact from data gaps
PAS Technical Support Contact Methods
Email: rapidsupport.pas.ppm@hexagon.com
Phone: 281.286.6565 option 2
PAS requests any issue deemed "Critical" be reported via Phone.
Request a call back www.pas.com/contact-us
Support Portal support.pas.com
To access and create Case History, Software Downloads, and Knowledge Base articles
About Hexagon
Hexagon is a global leader in digital reality solutions, combining sensor, software and autonomous technologies. We are putting data to work to
boost efficiency, productivity, quality and safety across industrial, manufacturing, infrastructure, public sector, and mobility applications.
Hexagon's PPM division empowers its clients to transform unstructured information into a smart digital asset to visualize, build, and manage
structures and facilities of all complexities, ensuring safe and efficient operation throughout the entire lifecycle.
Hexagon (Nasdaq Stockholm: HEXA B) has approximately 21,000 employees in 50 countries and net sales of approximately 3.8bn EUR.
Learn more at hexagon.com and follow us @HexagonAB.
© 2021 Hexagon AB and/or its subsidiaries and affiliates. All rights reserved. 10/21 PPM-US-0940A-ENG
