Case Studies

Leading Financial Maximizes NETSCOUT Service Edge Monitoring Across Multi-National Operations

NETSCOUT Case Studies

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E N T E R P R I S E l CASE STUDY l Customer Profile This company has provided trusted financial services guidance to their institutional and individual investors for nearly a century. Even in a challenging global service delivery environment, the company expanded financial operations across the COVID-19 period through a mix of organic growth and strategic acquisitions. For years, information technology (IT) "power users" have assured data center and network services performance by using NETSCOUT for real-time monitoring of business services in use at on-premises office locations. The Challenge Business expansion and remote workforce transitions had combined to create service edge visibility gaps that the IT team had to reconcile to return business service reliability to thousands of investment professionals distributed across a vast work-from-home (WFH) geography. These service edges included: • Client edges, where expanded virtual private network (VPN) and Citrix Virtual Desktop Infrastructure (VDI) deployments supported thousands of financial services professionals who had moved from corporate facilities to WFH environments. IT had earlier configured these VPN and VDI deployments in the pre-pandemic time frame, when the remote worker base was not as large and dynamic as their current-day WFH population. As a result, even veteran IT professionals experienced difficulties in both visualizing this client edge and assuring high- quality end-user experience in WFH environments. HIGHLIGHTS The Challenge • Hybrid workforce and digital transformation created new service edge visibility challenges • Remote office visibility revealed emerging financial application performance issues The Solution • nGeniusONE ® Service Assurance platform • InfiniStreamNG ® smart visibility sources The Results • Returned premium service delivery to investors, reliable end-user experience for employees • Maximized ROI, improved visibility, bridged cross-IT operations issues with single-vendor NETSCOUT ® approach Leading Financial Maximizes NETSCOUT Service Edge Monitoring Across Multi-National Operations IT Keeps Pace with Digital Transformation Challenges to Assure Service Delivery to Investor Community

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