E N T E R P R I S E
l CASE STUDY l
Customer Profile
This company has provided trusted financial services guidance to their institutional and
individual investors for nearly a century. Even in a challenging global service delivery
environment, the company expanded financial operations across the COVID-19 period through
a mix of organic growth and strategic acquisitions.
For years, information technology (IT) "power users" have assured data center and network
services performance by using NETSCOUT for real-time monitoring of business services in use at
on-premises office locations.
The Challenge
Business expansion and remote workforce transitions had combined to create service edge
visibility gaps that the IT team had to reconcile to return business service reliability to thousands
of investment professionals distributed across a vast work-from-home (WFH) geography. These
service edges included:
• Client edges, where expanded virtual private network (VPN) and Citrix Virtual Desktop
Infrastructure (VDI) deployments supported thousands of financial services professionals who
had moved from corporate facilities to WFH environments. IT had earlier configured these
VPN and VDI deployments in the pre-pandemic time frame, when the remote worker base
was not as large and dynamic as their current-day WFH population. As a result, even veteran
IT professionals experienced difficulties in both visualizing this client edge and assuring high-
quality end-user experience in WFH environments.
HIGHLIGHTS
The Challenge
• Hybrid workforce and digital transformation
created new service edge visibility challenges
• Remote office visibility revealed emerging
financial application performance issues
The Solution
• nGeniusONE
®
Service Assurance platform
• InfiniStreamNG
®
smart visibility sources
The Results
• Returned premium service delivery to
investors, reliable end-user experience
for employees
• Maximized ROI, improved visibility, bridged
cross-IT operations issues with single-vendor
NETSCOUT
®
approach
Leading Financial Maximizes
NETSCOUT Service Edge Monitoring
Across Multi-National Operations
IT Keeps Pace with Digital Transformation Challenges to
Assure Service Delivery to Investor Community
