Improving customer
experience boosts
your bottom line
No matter the communication channel, a good customer
service experience can have a significant impact on
business metrics. From increasing efficiency to enhancing
insights, contact centers are key to securing consumer
loyalty and purchasing.
A contact center outfitted with the right technology
across diverse channels, including telephone, messaging
apps, and social media, can support resolving customer
issues quickly, tracking engagements, and capturing data.
But, while many companies are interested in applying
advanced technology to improve customer interactions,
they struggle with how to drive efficiencies and improve
automation in the service experience. A key element in
transformation? Adding machine learning.
Companies that excel at customer experience grow
revenues 4%–8% above their market
2
of individuals surveyed globally
point to customer experience
as an important factor in their
purchasing decisions, behind
price and product quality.¹
of customers would stop doing
business with a brand they loved
after one bad experience.¹
1 https://www.pwc.com/us/en/services/consulting/library/consumer-intelligence-series/future-of-customer-experience.html
2 https://www.bain.com/insights/are-you-experienced-infographic/
73
%
32
%
Consider:
2
