Due to the nature and structure of business information stored across various
organizational silos, it is a tedious process for any internal or external user to
find the information they are looking for. An employee often consults up to six
different sources such as emails, knowledge portals, community forums, FAQs,
and document repositories to find the target information.
Businesses can create a knowledge catalog by unifying and indexing content
from these multiple, disparate information systems on-premises and in the
cloud. By applying intelligent search capabilities such as entity extraction,
content tagging and classification, search facets, and search analytics, the
knowledge catalog can help businesses assess their overall knowledge
coverage and quality.
Project and legal teams often need to monitor software development in
order to understand product dependencies on open-source libraries and if any
liability or compliance issue needs to be addressed. It can answer questions
such as "What software includes open source?" Intelligent search quickly
surfaces an answer by analyzing content found in related product manuals,
source code documentation, and technical bulletins. This was previously
impossible with plain keyword search.
Democratize your organization's knowledge base
1
TC Energy is a leading energy infrastructure company
whose business relies on quick access to information on
how to safely provide energy to customers.
In a few days, TC Energy built an integrated enterprise
document search prototype with Amazon Kendra.
This allowed their teams to access essential safety
information from dozens of systems through a central
search console and enabled their employees to focus
on business priorities.
5
