Case Studies

Medical School Improves Student Digital Experience With Visibility

NETSCOUT Case Studies

Issue link:

Contents of this Issue


Page 0 of 1

E N T E R P R I S E l CASE STUDY l Customer Profile This nationally ranked and internationally recognized school of medicine has been educating thousands of medical students for decades. They are a top university for academics, research, and community impact. The residents and research fellows benefit from working with local world-class teaching hospitals offering specialties in multiple areas, including cardiology, neurology, cancer, pediatrics, and orthopedics. Like many educational institutions, the school's network and data center operations are critical to delivering successful academic services and communications between faculty, students, and university staff. Their IT's team's commitment to maintaining high standards in digital technologies led to implementation of a software-defined networking (SDN) infrastructure to support their learning management systems (LMS) as well as their business applications, which are hosted in their data center, in the cloud, and with partners. The Challenge Throughout the COVID pandemic, use of university applications and networking services shifted a number of times in several ways, ranging from users being fully on campus, to some on campus and some off-site, to most accessing resources remotely. This created a variety of challenges for meeting the high-quality standards for responsiveness, availability, and reliability in performance of their services. Users required quality digital experience with their LMS application to turn in assignments and report grades; Microsoft Office 365 for email, collaboration, and content applications; and for voice and collaboration services, like MS Teams, Zoom, Google Meet, and others. OVERVIEW The Challenge • Volatility in network and application utilization in medical school network during COVID • Lacked visibility to help in troubleshooting issues and planning IT initiatives throughout its data center, cloud, and SaaS/UCaaS environments The Solution • nGeniusONE ® Service Assurance platform • InfiniStreamNG ® software appliances • nGenius ® Packet Flow Operating System (PFOS) for Certified 5000 Series Packet Brokers • NETSCOUT ® VaaS support The Results • Protected quality performance of faculty - and student-facing learning and VoIP applications • Achieve a quick time for value of their new service assurance solution during volatile COVID restrictions Medical School Improves Student Digital Experience With Visibility NETSCOUT VaaS Achieves Quick Time to Value Implementing the nGeniusONE Service Assurance Solution

Articles in this issue

Links on this page

view archives of Case Studies - Medical School Improves Student Digital Experience With Visibility