Case Studies

Healthcare Assures Services with NETSCOUT Performance and Security Visibility

NETSCOUT Case Studies

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E N T E R P R I S E l CASE STUDY l Customer Profile This top-ranked academic medical center delivers patient care from several regional hospitals and scores of medical offices, including a Level 1 trauma center, a world-renowned pediatric hospital with neonatal intensive care unit, and advanced research facilities. They are nationally recognized for delivering the highest-quality care to the surrounding community, supporting hundreds of thousands of unique patients in millions of outpatient clinical visits per year. They are known for their expertise in a variety of general and specialized services, including cardiology, emergency services, orthopedics, geriatrics, and pediatrics. Tens of thousands of physicians, nurses, and residents are employed by the medical center, along with researchers and faculty from an associated school of medicine. They are dedicated to providing safe, swift diagnoses and personalized treatment plans for patients, as well as training and educating the medical professionals of tomorrow. It is critically important for both medical staff and their patients to have efficient, high-quality network and application performance throughout their multi-vendor healthcare environment to achieve exceptional patient-care treatment and services. The Challenge This healthcare had selected the NETSCOUT nGeniusONE Service Assurance solution with InfiniStreamNG (ISNG) appliances the year earlier to replace a NetFlow-based tool and improve visibility into and between their geographically distributed primary and backup data centers. The healthcare IT team had standardized on network packets to provide wider and much deeper details for assuring performance and availability of all their clinical and business application services, including their essential Epic health records application and Citrix virtual desktop interface (VDI) services. With nGenius 5000 series Packet Flow Switches OVERVIEW The Challenge • Lacked visibility throughout the distributed healthcare campus • Needed longer retention of packet data to support security use cases The Solution • nGeniusONE ® Service Assurance platform • InfiniStreamNG ® software appliances • nGenius ® 5000 Packet Flow Switches • Omnis ® Cyber Intelligence • Omnis ® Cyber Adaptor • NETSCOUT ® Visibility as a Service The Results • Comprehensive visibility for service assurance and security of Epic, VoIP, and other healthcare applications • Achieving cost, time management, and vendor administration efficiencies with a single vendor approach for both performance management and security protection Healthcare Assures Services with NETSCOUT Performance and Security Visibility Packets Provide Single Source of Truth to Protect Reliability and Availability of Patient-Impacting Applications

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