Case Studies

Smart Edge Visibility Into AWS Cloud Assures Global Employee Productivity Over VPN

NETSCOUT Case Studies

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E N T E R P R I S E l CASE STUDY l Customer Profile This U.S. company manufactures specialized equipment and applications used by businesses across numerous industry verticals. Their workforce is segmented into division-specific practice areas, which has enabled the company to expand their service delivery reach to more than 100 countries. Some 10,000 global employees are focused on developing and supporting products used by 250,000 clients. In the last decade, information technology operations (IT Operations) teams have relied on NETSCOUT technology and contracted Premium Services Engineering (PSE) to assure business continuity and a high-quality end-user experience. During that time, PSE resources have helped IT Operations to maximize the efficiencies offered by their NETSCOUT investments, including Service Assurance analytics (i.e., nGeniusONE, nGeniusPULSE, and nGenius for Flows) and Smart Edge visibility (i.e., InfiniStreamNG, vSTREAM, nGenius NetFlow Collector, nGenius Packet Flow Switch, and nGeniusPULSE nPoint hardware and virtual sensors) solutions. The Challenge The pandemic's arrival marked the start of increased complexity in the company's client, network, data center, and cloud service edge environments. Shortly after COVID-19's emergence and the company's expansion of virtual private network (VPN) services to support thousands of employees moving to work-from-home (WFH) environments, IT Operations conferred with their NETSCOUT PSE resources about maximizing the use of nGeniusONE and nGeniusPULSE to better inform their investigation and resolution decision- making. That effort quickly resulted in IT Operations using VPN split-tunneling to ease WFH users' access to UC&C services directly over the Internet. OVERVIEW The Challenge • Visibility issues in client, data center, network, and cloud service edges led to lower-quality end-user experience and business continuity issues The Solution • nGeniusONE ® Service Assurance platform • InfiniStreamNG ® and vSTREAM ® smart visibility appliances, with Virtual nGenius ® Flow Collectors • nGenius ® PULSE with nPoint sensors • NETSCOUT ® Premium Services Engineering The Results • High-quality end-user experience in WFH and remote offices aids employee productivity • End-through-end visibility assures reliable business delivery across all service edges Smart Edge Visibility Into AWS Cloud Assures Global Employee Productivity Over VPN Improving End-User Experience Across Client, Network, Data Center, and Cloud Service Edges

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