Case Studies

Service Company Ensures Quality Performance & User Experience During Application Migration

NETSCOUT Case Studies

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E N T E R P R I S E l CASE STUDY l Customer Profile This 30-year-old company has grown into a multi-billion dollar organization by providing exceptional customer service and expanding their market share with new customers and key acquisitions. Thousands of employees in dozens of locations around the world focus on waste management collection and destruction in a safe and sustainable manner. This company has a reputation for meeting both customer expectations as well as strict regulatory and compliance requirements. Despite the complicated logistics for collection and destruction of waste materials, this company has a stellar reputation for meeting the requirements for scheduled pickups at corporate offices, hospitals, and pharmaceutical locations, and completing safe, secure drop offs at appropriate disposal / destruction facilities. Like so many of waste management counterparts, this company uses a management information system (MIS) and enterprise resource planning (ERP) application to organize several aspects of the business, from scheduling to finance. Their acquisitions over recent years had left the company with several dozen disparate MIS / ERP software applications in use, which had become an insurmountable challenge in trying to streamline processes, logistical scheduling, accounting, finance, and other business areas. Unfortunately, the inefficiencies led executive leadership to direct a business initiative to improve its internal processes and control cost-efficiencies. When IT recommended that a new, modern, integrated, and feature-rich MIS/ERP software application should be implemented, the company agreed and approved the substantial, multi-year budget to complete the project. The Challenge The network and infrastructure teams within IT recognized the need to have visibility throughout the lifecycle of this major, high-profile project to ensure business continuity and that the application performance during and post-migration was of the highest quality, regardless of HIGHLIGHTS The Challenge • High-profile migration to a new ERP system • Service degradations impacting employees and customers were taking too long to resolve • Lacked proactive, in-depth visibility for network and application troubleshooting The Solution • nGeniusONE ® Service Assurance platform with InfiniStreamNG ® 4800 series hardware appliances • nGenius ® PULSE with 3000 series nPoint hardware and virtual devices • NETSCOUT ® Visibility as a Service The Results • Added visibility to ensure business continuity, performance, and user experience during SAP/ERP Migration • Provided 24 x 7 VaaS managed services to reduced MTTK and MTTR troubleshooting enterprise-wide Service Company Ensures Quality Performance & User Experience During Application Migration Reduces MTTR Using NETSCOUT Smart Edge Monitoring & Visibility as a Service

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