Fact Sheets

nGeniusEDGE for Remote End-User Experience Monitoring

NETSCOUT Fact Sheets

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l FACT SHEET l E N T E R P R I S E NETSCOUT nGeniusEDGE for Remote End-User Experience Monitoring Global business, government, and healthcare organizations remain in open-ended hybrid workforce transitions, many of them operating with the majority of their employees located on the remote client edge of the service delivery network, away from the full view of their Information Technology (IT) teams. While some organizations are cautiously "returning to the office" using various attendance strategies and security protocols, many others continue to conduct business using a mix of work-from-home (WFH) and remote office environments — perhaps permanently. With home offices becoming the new employee client edge, there is an increased business reliance on "as a service" solutions that has resulted in everyday/all-day multi-vendor technology use for customer- facing voice, video, and collaboration communications. While these cloud-based solutions offer ready access to remote users directly from their devices and local Internet Service Providers (ISPs), that network traffic can no longer be monitored by IT without a remote visibility source. This scenario — multiple domains, unmanaged edges, and hindered visibility — have led IT teams to identify this scenario with terms like "losing sight of the remote workforce," "emerging blind spots along the client edge," or simply "loss of control." "Despite the positive shift in work from home mindset, businesses are beginning to bring their employees back to the office and expect 39% of their workforce to be office-only in 2022." Source – CIO Pandemic Business Impact Survey: Looking Forward (June 2021) As a result of these combined factors, IT needs for views into user experience along the client edge will not diminish anytime soon. Our Approach The NETSCOUT ® nGeniusEDGE Server, part of NETSCOUT's Smart Edge Monitoring solution, expands the scope of visibility into remote user experience that has been absent from many IT departments struggling to monitor their client edge environments. This all-in-one server combines active, synthetic testing from any remote location with packet-level analysis for early detection of problems and deep-dive troubleshooting to pinpoint root cause and resolve issues quickly. The nGeniusEDGE Server enables IT teams to fast-track client edge visibility expansion projects needed to assure remote user experience with: • Data center and cloud-based applications • Software as a Service (SaaS) and Unified Communications as a Service (UCaaS) solutions • Voice over IP (VoIP) services • Virtual private network (VPN) used to secure remote employee access to business service resources In this manner, the nGeniusEDGE Server enables IT teams to assure the same high-level end-user experience to remote employees as is delivered in corporate facilities over ethernet and Wi-Fi network connections. Our Solution As an all-in-one appliance, nGeniusEDGE Server is pre-configured with the following: • NETSCOUT nGeniusONE ® service assurance analytics software • NETSCOUT nGenius ® PULSE synthetic testing analytics software • Embedded vSTREAM ® licensing to support smart data processing from multi-cloud services • Capability to receive and process packets and metadata from synthetic test transactions on nPoints placed at user locations, including WFH and/or remote offices. In addition to nGeniusEDGE Server appliance provisioning and licensing, NETSCOUT provides 24x7 access to our MasterCare technical support resources.

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