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IT Team Ensures Quality Performance and Lower MTTR for New Data Center

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E N T E R P R I S E l CASE STUDY l Customer Profile Ensuring the security, performance, and availability of their application services throughout this government organization is a challenging mission for their information technology (IT) and network operations (NetOps) teams. With hundreds of thousands of personnel, including direct employees, contractors, and citizens, in many locations, the criticality of swift, unencumbered communications to and from these individuals and locations cannot be overstated. The organization's personnel leverage their networked applications for multiple purposes, ranging from simple communications and collaboration to agency specific business services. Given the importance of these activities, the IT and NetOps teams are ever diligent in helping deliver seamless, secure communications to all, regardless of the physical location. The Challenge This government organization was involved in a new, private data center project that would be used to host all the applications and network connectivity necessary for employees and contractors to perform their strategic and tactical day-to-day operations and for citizens to interact with the agency. The challenge was simple - new network, new communications tools, new business applications – and it would require new visibility to assure quality delivery of the services. This IT staff represents one of the most experienced groups of professionals assembled and knows even the best designed and deployed network environment will have disruptions that will impact their applications and communications. It was part of their best-practices strategy to plan for this, so they could proactively mitigate that risk with proactive visibility, monitoring, and analysis. So critical was this for the IT staff that they included proactive monitoring analysis in their requirements list when directing vendors and integrators to provide proposed network designs / solutions to the IT team evaluating the technical solution responses. HIGHLIGHTS The Challenge • Implementing a new network infrastructure • Wanted proactive visibility and monitoring for network, application, and user experience assurance The Solution • nGeniusONE ® Service Assurance solution • Certified InfiniStreamNG ® 9800 series software appliances The Results • Protected quality performance for employees, contractors, and constituents using the new private data center • Proactive visibility for mitigating performance risks and reducing MTTR when issues occur IT Team Ensures Quality Performance and Lower MTTR for New Data Center Adds Proactive Visibility Into Design Plans With nGeniusONE Service Assurance

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