Change in action:
Tier 1 bank case study
Since 2000, Sopra Banking Software's parent company, Sopra
Steria, has partnered with a UK tier 1 bank to help lead their digital
transformation across mortgage origination and delivery. Working
iteratively, Sopra Banking Software has progressively enhanced the
bank's capabilities, implementing new technology to accelerate the
speed of business and reduce customer churn.
PROJECT SCALE
• One in 10 UK homeowners
interact with this digital
mortgage system
• 11% UK mortgage market
share
• £3bn of mortgage
acquisition in Q4 2020
• £3.2bn mortgage growth
in H2 2021
RESULTS
• Four successful migrations
across different brands
within the bank onto a single
mortgage platform
• 35,000 mortgage product
switches in a single day in H1
2021 with a <1% failure rate
• 79% mortgage retention
rate in Q2 2021, compared
to an industry benchmark of
around 10%
De-risking transformation 2/2
THE NEED FOR
DIGITAL TRANSITION
01
SHAPING THE NEXT
GENERATION
OF BANKING SYSTEMS
02
THE CHALLENGES
& RISKS OF SYSTEM
MIGRATION
03
DE-RISKING
TRANSFORMATION
04
'CHOOSE THE RIGHT
TRANSFORMATION
PARTNER
05
