Case Studies

Energy Company Implements Monitoring to Assure LTE Performance

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E N T E R P R I S E l CASE STUDY l Customer Profile This U.S.-based energy utility company provides electric services and natural gas to millions of customers with the support of several thousand employees. The region they service covers both densely populated and rural communities, which all require regular billing, maintenance, and customer service support. For this multi-billion dollar company, strategic investments in digital transformations over the years for smart meters and automated sensors on telephone poles have helped them maintain the high standards they have set for themselves in the areas of customer care and continuous power availability. The Challenge Technology enhancements throughout this energy company's ecosystem have made billing, customer care, and service delivery more stable, consistent, and efficient. However, it has required an internal network infrastructure and multiple vendors to support the applications running across the environment. Some of these services include: • Wireless retrieval of billing info from Smart Meters on customer premises. • Remote communications from health sensors on poles delivering services to commercial & residential customers. • Remote access to engineering resources by field service personnel from cell phones and other smart devices. • Communications between power substations and centralized data centers including supervisory control and data acquisition (SCADA) services. • Mobile communications capabilities for all employees using corporate cell phones. OVERVIEW The Challenge • Implementing new, private LTE environment to support their digital transformations and critical communications services • Needed to assure quality delivery of services over LTE environment as soon as service is in production The Solution • nGeniusONE ® Service Assurance solution with InfiniStreamNG ® (ISNG) software for Certified 9800 series platform • ISNG for RAN • nGenius ® 3400 series collectors • nGenius Session Analyzer • nGenius PFS Monitor and nGenius Packet Flow Operating System for Certified 5100 PFS The Results • Protected quality performance for employees, partners, and customers with services over the new LTE environment, with visibility pre- and post-production • Helping to realize goals of reducing operational costs, but not at the expense of quality employee digital experience Energy Company Implements Monitoring to Assure LTE Performance Building Confidence in LTE Project with NETSCOUT Visibility from Day One

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