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Global Retailer Assures Quality Service Delivery Across New Performance Centers

NETSCOUT Case Studies

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E N T E R P R I S E l CASE STUDY l Customer Profile This global retail chain offers trendy, quality merchandise at discount costs to its customers. To support this mission, the company's more than 300,000 employees at over four thousand stores are serviced by data centers in many locations. With more than $35B in annual revenue, and millions of mobile app users and daily visitors to their brick-and-mortar locations, this retailer relies heavily on their complex, distributed enterprise networks and customer facing application services. The Challenge • This global retailer's IT organization is a long-time user of NETSCOUT products for global visibility into their network infrastructure, and was undergoing a digital transformation that included the introduction of a "centralized performance hub" concept for maintaining the health of their network, applications, and end-users' experience. This data center transformation will supersede the highly distributed model currently in place for both networking technology and monitoring infrastructure. In addition to improving monitoring visibility into their global application services, the IT team is expected to achieve certain CAPEX and OPEX savings as well. • By concentrating resources such as monitoring tools, switches, and human expertise into larger regional facilities, the retailer could consolidate data services for HQ, distribution centers, and stores. • Call quality is critical for this retailer to ensure that communications between buyers, distribution centers, and retail stores, as well as calls in the customer contact centers, were seamless and problem-free. With help from NETSCOUT, the IT team had already discovered reconnection issues for some sessions over VPN. As they moved forward with their new performance center strategy, the voice team was concerned that they might not see complete detail from the third-party operators. By bringing day to day operations in house they paved the way for a more central role for the NETSCOUT platform and tighter integration with a planned ticketing system in the future. OVERVIEW The Challenge • Undergoing data center transformation to create consolidated performance centers globally throughout their network • Required comprehensive network & application performance visibility in each new center The Solution • nGeniusONE ® Service Assurance platform • InfiniStreamNG ® certified 9800 series software appliances • nGenius ® Packet Flow Operating System (PFOS) for Certified 7100 Series Packet Brokers • NETSCOUT ® Premium Services Engineer The Results • Extended value of investments in nGeniusONE to gain visibility into new digital transformations for performance assurance starting Day One • Help retailer meet CAPEX and OPEX savings goals with newly implemented performance hub infrastructure Global Retailer Assures Quality Service Delivery Across New Performance Centers Smart Edge Monitoring Provides Integrated Monitoring, Alarming, and Troubleshooting

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