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Agency Assures Application Performance In Hybrid Cloud Environment

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E N T E R P R I S E l CASE STUDY l Customer Profile This large government agency has thousands of employees in hundreds of offices performing their jobs in support of their constituents. Operating in a highly collaborative manner with several other agencies, they work to ensure data sharing and knowledge transfers that help them all perform their associated tasks at peak efficiency. The security, performance, and availability of the application services used by this government organization and their peer agencies are top priorities for their information technology (IT) and network operations (NetOps) teams. Strategic cloud initiatives planned and executed by IT over the last few years placed them in a strong position to support workforce shifts during the COVID-19 pandemic and subsequent return to offices. Throughout their digital transformations, application migrations, and workforce shuffling, the NetOps team has relied on their NETSCOUT ® solutions to assure performance, availability, employee digital experience, and security. The Challenge The agency has split the hosting of their well-known business and custom agency applications between their private data center and the Amazon Web Services (AWS) environment. Employees, wherever they are located, are connecting to the applications via the closest Equinix co-location (co-lo) facility where the agency has deployed mostly access technology, including Internet Switch links (ISLs) and Virtual Private Network (VPN) gateways. From the co-los, employee traffic is sent to the location where the application in use is hosted. Some software as a service applications (SaaS) are also in use, such as Salesforce.com. This complex, hybrid cloud environment supports significant agency business for the public's benefit and safety. Constant availability and consistent performance, for all users, accessing from anywhere, through any of the co-los, to any application was the challenge for the NetOps team. HIGHLIGHTS The Challenge • Digital transformations required upgraded and expanded visibility • Volatility in employee workplaces created complex problems requiring visibility The Solution • nGeniusONE ® Service Assurance solution with vSTREAM ® virtual appliances • Certified InfiniStreamNG ® 9800 series software with Cyber Adaptors • nGenius ® PULSE with virtual and hardware nPoints • nGenius ® for Flows and nGenius 3400 Collectors • Omnis Cyber Intelligence The Results • Protected quality performance for employees and constituents using the agency's hybrid cloud environment • Single pane of glass, proactive analysis for mitigating performance risks and reducing MTTR when issues occur Agency Assures Application Performance In Hybrid Cloud Environment With NETSCOUT Visibility Without Borders from Data Center, to Co-Los, to AWS

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