D
igital banking is now
more than ever a vital
tool for banks to gain
an edge on competitors
and lead the way forward in
the industry. Meanwhile, digital
consumers are becoming increa-
singly empowered, demanding
a world-beating customer ex-
perience from their banks. And
business models are shifting,
too, as open banking and open
finance continue to reshape the
financial services industry.
For banks to succeed in this
ever-changing landscape, they
need to be invisible, connected,
insights driven and purposeful.
And to do this, they must pivot
toward an ecosystem-based
operating model with strong,
trusted partnerships."
Éric PASQUIER
Chairman of Sopra Banking Software
