In October 2021, Sopra Steria
and Forrester delivered a report
entitled "Master Ecosystems To
Be Future-Ready In Banking."
The report – the first milestone
in our annual reports we will
deliver to the financial services
industry – was built following an
online survey conducted with
more than 900 decision-makers
at banks globally to evaluate
banks' strategic focus around
digital banking.
Given Sopra Steria's experience
as a group leader in financial
services and leveraging the
results of the survey, as well as
insights provided by Forrester,
we have identified seven key
tenets that we believe will be
fundamental to the future of our
industry.
We believe that these tenets
will be essential markers for
industry players to consider as
they move forward.
Here, we've outlined each of
these Convictions, as well as
statistics and quotations from
the Forrester report to support
them.
Executive
summary
