Case Studies

Assuring Large-Scale Retail Banking Operations With Service Edge Visibility

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E N T E R P R I S E l CASE STUDY l Customer Profile This regional financial services leader truly remained "open for business" throughout the commercial challenges of COVID-19, uninterruptedly operating thousands of remote branches in support of millions of customers who required access to their banking, lending, and mortgage investments. The bank is part of a financial services consortium, with one of their institutional partners providing data center operations services on their behalf. The Challenge Based on the financial results achieved during the pandemic, there was increased organizational awareness of the importance of assuring retail banking at thousands of regional locations. These concerns resonated with the Chief Technology Officer (CTO) and information technology operations (IT Operations) resources. This reliance on efficient remote branch operations coincided with a focus on enhancing their network performance monitoring solution — so much so, that numerous IT Operations specifications were integrated into baseline project requirements that included: • Enhanced service edge visibility: In addition to improving views into business service performance at regional bank locations, the IT Operations leadership team wanted better visualization into data center operations hosted by their banking partner. There were also requirements designed to improve visualization into the performance being delivered by two regional service providers (SPs) on behalf of the bank. These SPs were responsible for delivering internet and telecommunication service connectivity to support regional operations, and IT Operations had historically found it difficult to identify root case of performance issues in this mixed-vendor environment. IT Operations had goals for proactive monitoring and reduced finger-pointing that related to their expectations for better visualization into these respective SP environments. OVERVIEW The Challenge • Enhanced retail banking operations visibility needs • Organizational requirements for a user- friendly, next-generation platform for real- time monitoring and packet analytics The Solution • Software-based nGeniusONE ® Service Assurance platform for Linux • NETSCOUT ® Certified InfiniStreamNG ® (ISNG) software appliances • NETSCOUT Certified Remote ISNG appliances • nGenius ® Packet Flow Operating System software for Certified 5000 Series Packet Brokers The Results • Improved real-time performance monitoring • Data center, remote client, and network edge visibility supports SLA-compliant delivery from third-party providers Assuring Large-Scale Retail Banking Operations With Service Edge Visibility Proactive Business Service Monitoring Improves Financial Performance With NETSCOUT

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