Case Studies - EN

Case Study: Mitani

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WHY M-FILES? PARTNER Advance Business Consulting specialises in making clients more efficient and productive by implementing intelligent business systems. The project with Mitani began with providing central document management and grew into digital documents and workflow automation. Advance uses emerging, flexible and scalable business software solutions to deliver automation and a better way of doing things. Solutions to solve everyday challenges. Advance is experienced in delivering Information Management, Business Intelligence, Portals, Software Development and Networking solutions. www.advance.net.au sales@advance.on.net +61 8 8238 6500 M-Files is a global leader in information management. The M-Files metadata-driven document management platform enables knowledge workers to instantly find the right information in any context, automate business processes, and enforce information control. This provides businesses with a competitive advantage and substantial ROI as they deliver better customer experiences and higher-quality work with lower risk. For more information, visit www.m-files.com. M-Files is a registered trademark of M-Files Corporation. All other registered trademarks belong to their respective owners. Website www.m-files.com Finl and Phone Number +358 3 3138 7500 ANZ Phone Number: +61 4 01 14 0 239 USA Phone Number +1 972 516 4210 Contac t us www.m-files.com/contact "Importantly, everyone in the business has access to all the information they could ever need, when they need it. Everyone in the organisation uses M-Files every day across all aspects of the business. From QA and corrective action reporting (CAR) to accounts payable, all processes are now automated and streamlined wherever possible." By digitalising processes, Mitani has been able to decrease the time it takes to complete CAR processes from 60 days to 14 days. All customer complaints close-out deadlines are adhered to, improving customer satisfaction. And, because CAR information is so easily accessible and provable, Mitani has been green-lighted for one audit per year instead of two for certification from industry bodies. Increased automation of tasks has meant the team has more time to focus on innovation and continuous improvement. Elyse Mitani said, "Staff members know that, if they have an idea for a process that can be improved, they'll be listened to. This has brought Mitani's people together and created new levels of engagement and commitment. Furthermore, M-Files has made people's daily tasks mucheasier and less tedious, which means people are excited about their work; and it shows in their performance."

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