I
t's become increasingly clear in recent years
that if banks are going to survive and thrive
in the current era, they need to adapt to meet
the market's ever-changing needs.
When we talk about banks rising to meet the
challenges of the digital era, we often speak
about harnessing data and building better
customer experiences.
And while these remain important challenges for
banks to overcome, there's an equally important
issue that often remains overlooked: Employee
experience (EX).
Research conducted with Forrester Consulting
for Sopra Steria's recent report on "Master
Ecosystems: To Be Future-Ready In Banking"
shows that many professionals who work with
banks find the internal culture a major issue in
collaboration. Often, this comes down to a lack
of motivation or innovative nous on the part
of a bank's employees.
In this paper, we'll take a deeper look at what
exactly those issues are, why banks must work
on correcting them, and the steps they can take
in doing so.
EMPLOYEE
EXPERIENCE IN BANKING
W H I T E P A P E R
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