Case Studies

Gaming Leader’s Cloud, Virtualization Investments Pay Off With NETSCOUT Service Edge Visibility

NETSCOUT Case Studies

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E N T E R P R I S E l CASE STUDY l Customer Profile This hotel and gaming company has emerged from the health & safety challenges that limited client visits to their casino floors to again generate millions in quarterly profits. This financial rebound, in part, led to related plans to expand the company's hospitality footprint and gaming operations. As the company increased their profits, leadership continued transforming technology operations to enhance performance precision and security across their hotel and casino operations, including expanded investments in Cisco switching, multi-cloud (e.g., Amazon Web Services hosting certain gaming applications), Software as a Service (SaaS) (e.g., Microsoft Office 365), Co-located Data Center (Co-lo), and VMware virtual service environments. The casino's operating environment also includes vendor solutions that centralize visualization, monitoring, and control of the gaming and slot machine technologies operating on the casino floor. The Challenge For casino visitors, there are affinities and even superstitions for certain video gaming machines and payout models that lead to highly individualized preferences regarding their slot machine playing experience. When their preferred slot machines do not offer the real-time performance demands expected by these clients – involving either sluggish performance, inaccurate payouts, or player comp issues – these gamers will abruptly stop play, signal for assistance, or simply leave the casino floor. HIGHLIGHTS The Challenge • IT unable to resolve video slot machine performance issues with installed vendor tool • Lack of cloud, virtual, and data center service edge visibility hindered real-time monitoring and troubleshooting efficiencies The Solution • nGeniusONE ® Service Assurance platform • NETSCOUT ® Certified InfiniStreamNG® (ISNG) software appliance • vSTREAM ® virtual appliances • nGenius ® Packet Flow Operating System software for Certified 5000 Series Packet Broker The Results • Granular troubleshooting across multi-vendor environment and across all service edges for faster MTTR • Real-time monitoring platform equipped to support 24x7 gaming operations success Gaming Leader's Cloud, Virtualization Investments Pay Off With NETSCOUT Service Edge Visibility Customer Experience and Casino & Hotel Operations Improvements Not Left to Chance

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