Case Studies

Assuring Banking Digital Transformation Success With NETSCOUT

NETSCOUT Case Studies

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E N T E R P R I S E l CASE STUDY l Customer Profile This large-scale financial services leader includes personal & commercial banking, trading, and investment vehicles used by millions of their clients. The bank is also keeping pace with market advancement into online credit and digital transactions platforms. Regional operations remain critically important to the bank's success, with 100,000+ professionals employed to support local customers in a wide-ranging branch, ATM, and financial services network. In managing performance across that environment, the bank's Network Operations (NetOps) team had long relied on vendor-provided network performance monitoring and visibility tools for post-incident troubleshooting. The Challenge Digital transformation initiatives were prompting some leaders across the broader information technology operations (IT Operations) team to consider extending visualization of cloud, remote, and onsite data center edges in a manner that supported real-time monitoring and analysis. In that regard, IT Operations pre-eminent concern involved the bank's transitioning of some on-premises data center operations to a third-party private cloud environment. That migration prompted a corresponding IT Operations need to visualize this new cloud service edge to determine whether their vendor could deliver ongoing private cloud services in compliance with their Service Level Agreement (SLA), which had been negotiated to include financial penalties for non-performance. Beyond the vendor compliance, the high-value business services that would be hosted in the cloud rather than onsite only reinforced IT Operations' perception that data center and application workloads running remotely would require proactive monitoring and visibility capabilities that were unavailable in the vendor tools used by their NetOps counterparts. Of added concern, the bank's Cisco Voice over IP (VoIP) environment had already been migrated to the private cloud, and IT specialists in voice and video performance were similarly hindered by the blind spots in the new private cloud environment, with limited means to assure high-quality end-user experience. OVERVIEW The Challenge • IT tool limitations result in private cloud blind spots and potential SLA compliance issues • Multiple digital transformations prompted IT needs for service edge visibility and proactive monitoring enhancements The Solution • Assurance platform • NETSCOUT ® Certified InfiniStreamNG ® software appliances supporting 100GB network speeds and extended storage units The Results • Wider service edge visibility across 100G network segments, cloud services, onsite data center, and Web-based environments • Advanced smart data use in proactive monitoring, with enhanced packet-based data storage for long-range back-in-time analysis Assuring Banking Digital Transformation Success With NETSCOUT Closing Service Edge Blind Spots to Visualize Evolving Private Cloud, Cisco UC, and Financial Applications Environments

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