Case Studies

Agency Realizes Perfect Fidelity for Microsoft Teams Quality With NETSCOUT

NETSCOUT Case Studies

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E N T E R P R I S E l CASE STUDY l Customer Profile This large-scale agency uses centralized information technology operations (IT Operations) resources to deploy and manage the communications, network, and applications necessary to conduct government business, as well as support high-quality end-user experience of their employees wherever they work. The agency has relied on the NETSCOUT ® nGeniusONE Service Assurance and InfiniStreamNG (ISNG) smart visibility solution for years. Recent NETSCOUT investments assisted IT Operations on multiple initiatives involving migrating, expanding, and consolidating branch operations network segments, as well as enhancing network capacity at the agency's head office. The Challenge As agency leadership formalized next-stage plans for enhancing data center operations, business services, and information technology innovations, there were current-day remote operations and network traffic demands that first needed to be addressed. Resolving Blind Spots in Microsoft Teams Monitoring The agency's hybrid workforce transition resulted in a steady stream of MS Teams virtual meetings, which essentially replaced face-to-face agency exchanges that had long been the agency's preference for business exchanges. Based on IT Operations practices that involved routing all network traffic from remote sites onto the data center, the existing ISNG appliance footprint largely captured MS voice and video packet traffic. However, IT Operations could only monitor MS Teams traffic in nGeniusONE in limited "IP Port" types of views rather than richer unified communications as a service (UCaaS) analyses required for effective management and troubleshooting. OVERVIEW The Challenge • Increased agency reliance on Microsoft Teams UCaaS created IT voice and video monitoring challenges • Network traffic spikes prompted needs for added data center visualization and forensic packet storage The Solution • Software-based nGeniusONE ® Service Assurance enhanced platform, with nGeniusONE Standby Server • InfiniStreamNG ® (ISNG) appliances supporting 100GB network speed and extended storage units (ESUs), with additional ISNGs instrumented in high-traffic remote locations The Results • Enhanced end-user experience with IT Operations achieving "perfect fidelity" with MS Teams monitoring and troubleshooting • Support for enhanced 100GB network speeds and traffic volumes, with extended storage units for long-term packet retention Agency Realizes Perfect Fidelity for Microsoft Teams Quality With NETSCOUT Quick IT Troubleshooting and High-Quality Remote User Experience Assured by Fully Monitored Edge Visibility

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