Kroll How Technology Connects Patients and Pharmacists

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When Samara's family physician retired earlier this year, she was worried. As a single parent with a pre-teen and a teenager she had enough on her plate. When the pandemic started, she decided to bring her 81-year-old father to live with them so she could keep a closer eye on his health. How technology connects patients and pharmacists. Samara's been looking for a new physician but hasn't had any luck and now her hypertension medication is due for renewal. She sees on her company intranet that her employer offers TELUS Health Virtual Care as part of the benefits package, so she decides to initiate a virtual consult. During the virtual consultation with the nurse practitioner (NP), Samara is able to share her blood pressure readings and the NP agrees that her current medication is effective. She sends a new prescription, with repeats, to Samara's pharmacy, where it is processed into the Kroll pharmacy management system. Vincent, the dispensing pharmacist, sees Samara's prescription in his Kroll queue. He's been caring for Samara and her kids for years and is pleased to see her hypertension is under control. After a review, Vincent signs the prescription.

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