Having 24/7, on-demand access to care and getting answers from medical professionals from
anywhere helped to alleviate some of that concern and uncertainty.
In the first week of employees having access to Virtual Care, 40% of the WVPD workforce
had registered. Many have signed up their immediate family members, who have also greatly
benefited from the service. One employee's husband, for example, started a consult with a nurse
practitioner when he was feeling unwell; he was quickly diagnosed with appendicitis and was on
an operating table the next day.
Having access to virtual care was also particularly beneficial
to a member of the department during a holiday: over Easter
weekend, this member was experiencing some symptoms
that caused him concern. He quickly connected to Virtual
Care, completed the COVID self-assessment, and shortly after
was speaking to a clinician. He was then instructed to head to
the main testing facility in Vancouver; the clinician sent the test
requisition while he was en route, and the officer was tested
within 10 minutes of arriving at the facility. The whole process,
from initiating a consult to getting his test results, took 25
hours. Thankfully, the test was negative.
Noting the quick response times, the positive feedback she has received from employees, and
the app's ease of use, Leanne says she intends to keep offering the service to all employees.
"TELUS Health Virtual Care will help us navigate employee wellness through the pandemic until we
settle into a new normal."
THS3203-08-2022
Help your employees connect with healthcare professionals.
virtualhealthcare@telus.com
If anyone on staff, or members of their family, was
experiencing symptoms, TELUS Health Virtual Care provided
immediate triage," Leanne said. "You can't put a price on
peace of mind in a situation like this.
