Case Studies

Hospital Lowers MTTR With Use of NETSCOUT Visibility as a Service

NETSCOUT Case Studies

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E N T E R P R I S E l CASE STUDY l Customer Profile This hospital network had gone through significant changes over the last decade, from organic patient growth and strategic mergers and acquisitions. There are thousands of physicians, nurses, and staff administering care to hundreds of thousands of inpatient, outpatient, and emergency room patients every year. With more than a dozen hospitals and a hundred medical facilities, this hospital network is one of the largest in its region and essential to the health care of its community. The hospital's IT team is dedicated to delivering network, application, security, and performance tools that support these healthcare professionals. The Challenge The network engineering and operations team at this hospital network has one goal in mind - swift, safe, secure, and efficient delivery of patient care services. This is a 24 hour a day, 7 day a week operation. There is no "off" when it comes to patient care. The IT organization had a lot on its plate with a new data center coming online and moving critical patient-impacting services over to the new environment. With their decision to deploy the NETSCOUT nGeniusONE Service Assurance solution for proactive network and application performance management, the network director and engineering senior manager needed to implement the solution quickly to ensure before, during, and after application migrations to the new data center were operating efficiently. If issues developed with these migrations and cut- overs, they were depending on information provided from the nGeniusONE solution to quickly pinpoint the problem and restore quality service to the hospital staff. HIGHLIGHTS The Challenge • As they were building a new data center, IT recognized need for network performance and application assurance visibility • Team was experiencing resource contention with new data center demands and also required for 24 x 7 performance assurance support The Solution • nGeniusONE ® Service Assurance platform with InfiniStreamNG™ COTS Certified appliances • nGenius PFOS for Certified Packet Flow Switches • NETSCOUT ® Visibility as a Service managed service The Results • Achieve a quick time to value from their new NETSCOUT implementation, helping ensure network staff productivity and lower MTTR • Expanded performance assurance coverage to 24 x 7 for this hospital that never sleeps Hospital Lowers MTTR With Use of NETSCOUT Visibility as a Service Accelerates value of their investment in NETSCOUT Network and Application Service Assurance

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