Issue link: https://read.uberflip.com/i/1481780
4 Web & mobile apps B E S T P R A C T I C E J O U R N E Y S The International Air Transport Association is the trade association for the world's airlines, representing 250 airlines, which account for 84 percent of the world's air traffic. © 2022, Amazon Web Services, Inc. or its affiliates. IATA chose to migrate from their an on-premises data center to AWS to improve the data services they provide to their customers. IATA first migrated their business intelligence platform and then created a new intranet on AWS to replace their old on-premises system. The performance of front-end processes increased by approximately 100 percent, resulting in a better experience for IATA users and customers. At the same time, the performance of back-end processes increased by approximately 40 percent, enabling IATA to process more data more quickly. The organization also did not have to purchase additional hardware or software licenses to process the data. Network performance is also much more consistent now from all IATA locations when compared to the former on-premises setup. Improve customer experience with responsive web and mobile apps Staff-facing information website Passenger-facing information eCommerce websites Mobile applications 4 Websites and mobile applications are often the first to be migrated or re-factored to the cloud. In times of delay or disruption traffic can spike, impacting the customer experience and staff productivity. AWS infrastructure solves this problem as it can grow and shrink to meet demand. Airport web and mobile applications have a global audience and AWS can improve the responsiveness of websites and applications by caching content regionally. Many airports still host their website on-premises, often dealing with many websites for different purposes, such as staff, passengers, government agencies, and other third party users. These are cumbersome to manage and need to be provisioned for peak usage leaving the hardware mostly under utilized. The underlying sources of data can be siloed leading to different information shared with different user groups causing operational inefficiencies. Moving to a modern website running in the cloud solves these problems and makes the same information easily accessible to all staff and stakeholders. Airports generally start with non-public websites before migrating and modernizing passenger facing websites and applications. Some airports use this opportunity to update and refresh web applications, while others focus on migrating the existing applications to improve the service faster and build a modern infrastructure for long term digital transformation. After migration it's easier to add functionality such as location awareness or messaging. Most eCommerce and mobile applications are built in the cloud. For airports with legacy systems, and are not ready to move to a new solution, migration will bring the benefits of improved user experience at a lower cost. Migration journey Customer success