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Digital banking experience: An evolution | From 2021 to 2022

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F r o m a r t i f i c i a l i n t e l l i g e n c e t o r e g u l a t o r y c o m p l i a n c e , t h e w o r l d o f b a n k i n g i s m o v i n g a t a n i n c r e d i b l e r a t e . B a n k s a r o u n d t h e w o r l d a r e s t r i v i n g t o a d j u s t t o a n e w l a n d s c a p e , w h i c h r e q u i r e s c o l l a b o r a t i v e b u s i n e s s m o d e l s , n e w d i g i t a l c a p a b i l i t i e s a n d h i g h e r l e v e l s o f c o m p l i a n c e . Our annual Digital Banking Experience report features 792 senior decision makers in the financial services, banking and/or insurance industry from Africa, Asia, the Americas, Europe and the Middle East. It affords us a unique insight into how banks are adapting to this new landscape, year- on-year. In this white paper, we consider some of the key changes that have occurred from our survey results in 2021 to those in 2022. By analyzing this rolling data, we can better understand the current state of the financial services industry, as well as where it might be going. DIGITAL BANKING EXPERIENCE: AN EVOLUTION FROM 2021 TO 2022 W H I T E P A P E R I N T R O D U C T I O N

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