F
r o m a r t i f i c i a l i n t e l l i g e n c e t o r e g u l a t o r y c o m p l i a n c e ,
t h e w o r l d o f b a n k i n g i s m o v i n g a t a n i n c r e d i b l e r a t e .
B a n k s a r o u n d t h e w o r l d a r e s t r i v i n g t o a d j u s t t o a
n e w l a n d s c a p e , w h i c h r e q u i r e s c o l l a b o r a t i v e b u s i n e s s
m o d e l s , n e w d i g i t a l c a p a b i l i t i e s a n d h i g h e r l e v e l s o f c o m p l i a n c e .
Our annual Digital Banking Experience report features 792
senior decision makers in the financial services, banking
and/or insurance industry from Africa, Asia, the Americas,
Europe and the Middle East. It affords us a unique insight
into how banks are adapting to this new landscape, year-
on-year.
In this white paper, we consider some of the key changes
that have occurred from our survey results in 2021 to
those in 2022. By analyzing this rolling data, we can better
understand the current state of the financial services
industry, as well as where it might be going.
DIGITAL
BANKING
EXPERIENCE:
AN
EVOLUTION
FROM 2021
TO 2022
W H I T E P A P E R
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N
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O
D
U
C
T
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