Executive
summary
SOPRA STERIA / DIGITAL BANKING EXPERIENCE REPORT 2022 2
The rise in hyperconnected cust
The rise in hyperconnected
customers is pushing
banks toward a more
personalized, secure and
environmentally conscious
approach.
Hyperconnected customers demanding
personalized services are calling for an
acceleration of their banks' transformation
– toward more security and advice, as well
as digital and environmentally responsible
products and services
Aware of these new challenges, banks
are showing a decline in digital maturity
compared to 2021 and are reviewing their
priorities
However, banks still maintain high levels
of trust among customers, opening up real
opportunities to diff erentiate themselves on
the market and generate revenue.
