30 SOPRA STERIA / 07 CONVICTIONS FOR THE FUTURE OF BANKING
In the ever-changing paradigm of
digitization, there is still plenty of
ground to be won when it comes to
end-customers. However, competition
is fierce, and consumers are open to
the idea of engaging with non-banks,
such as fintechs and Big Tech, for
financial services.
By increasing investment in data
interoperability, as well as around key
consumer-facing banking initiatives,
today's bank is preparing to maintain
contact with end customers, while
also positioning itself as support
for non-banks entering the financial
services ecosystem. From the bank's
point of view, it will ideally serve both
sides.
Our
extensive
research
shows that
playing
both sides
may well
be the
wisest
course of
action.
30 SOPRA STERIA / DIGITAL BANKING EXPERIENCE REPORT 2022
