External reports

The Future Of Digital Banking, Revisited

Sopra Banking Software's externally written reports with analyst firms

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Page 24 of 27

TYPE OF FINANCIAL INSTITUTION Corporate bank/commercial bank 23% Digital bank/challenger bank/ neobank 23% Consumer finance 20% Retail bank 20% Universal bank 14% TITLE/ROLE C-level executive 24% Vice president 34% Director 42% REGION Europe 38% Asia 18% Africa 16% North America 15% Latin America 7% Middle East 7% SIZE OF FINANCIAL INSTITUTION Tier 1 (More than US$500 billion and up to US$750 billion) 16% Tier 2 (More than US$100 billion and up to US$500 billion) 34% Tier 3 (More than US$20 billion and up to US$100 billion) 32% Tier 4 (More than US$5 billion and up to US$20 billion) 17% AREAS OF RESPONSIBILITY* Credit/lending 94% Customer experience 95% Digital banking initiatives 95% Open banking or ecosystem initiatives 94% Payments 94% Technology stack/portfolio 95% DEPARTMENT IT 24% Operations 14% Digital transformation 11% Marketing 11% Corporate strategy 9% Executive team 8% Sales 8% Customer experience 7% Product 7% In this study, Forrester conducted an online survey of 792 senior decision-makers at global financial services institutions to evaluate the future of digital banking. Survey participants included decision-makers for credit/ lending, customer experience, digital banking, open banking or ecosystem initiatives, payments, and the technology stack. Respondents were offered a small incentive as a thank-you for time spent on the survey. The study began and was completed in July 2022. Appendix A: Methodology Appendix B: Demographics Appendix Note: Percentages may not total 100 due to rounding. *Note: Respondents must have responsibility for one or more of these areas. THE FUTURE OF DIGITAL BANKING, REVISITED 25

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