Sopra Banking Software's externally written reports with analyst firms
Issue link: https://read.uberflip.com/i/1482142
Against the backdrop of a decade that started with a global pandemic, banks must now weather further storms ahead. In surveying 792 senior decision- makers at global banks, we found that, while their banks have made progress on their digital banking transformations, new circumstances and environments hinder their path to future readiness, leaving most feeling less confident. We reapplied the 2021 future-readiness scoring framework. 1 2022's assessment revealed that banks' relative confidence in their future readiness has decreased: Almost half (49%) of respondents now fall into the Explorer category, the lowest- ranking type, compared to 37% in 2021 (see Figure 1). The surplus of Explorers came from a drop in the Intermediate segment, which was split into three subcategories: Technologist, Strategist, and Specialist. The largest portion drop in the Intermediate segment came from the Technologists (-8%). Finally, the small margin of leaders (the Pioneers) remained constant at 12%. In 2022, Nothing Is Business As Usual For Banks Figure 1 Banks Are Less Confident In Their Future Readiness (Intermediate) Technologist (Intermediate) Strategist (Intermediate) Specialist Pioneer Explorer Base: 760 global decision-makers at banks with responsibility for credit/lending, customer experience, digital banking, open banking or ecosystem initiatives, payments, and the technology stack Source: A commissioned study conducted by Forrester Consulting on behalf of Sopra Steria, July 2021 *Base: 792 global decision-makers at banks with responsibility for credit/lending, customer experience, digital banking, open banking or ecosystem initiatives, payments, and the technology stack *Source: A commissioned study conducted by Forrester Consulting on behalf of Sopra Steria, July 2022 2021 2021 2022* 2022* 37% 14% 14% 23% 12% 49% 6% 11% 22% 12% THE FUTURE OF DIGITAL BANKING, REVISITED 5