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Project Team:
Miriam Oesterreich,
Consultant
Antonie Bassi,
Associate Consultant
Contributing Research:
Forrester's Financial Services research group
Table of Contents
3 Executive Summary
4 Key Findings
5 In 2022, Nothing Is Business As Usual For Banks
10 Banks' Confidence Falls As They Struggle To Transform
By Themselves
14 Banks Refocus Their Visions To Future-Proof Their
Business Models
23 Key Recommendations
25 Appendix
THE FUTURE OF DIGITAL BANKING, REVISITED 2
