When it comes to company size, future readiness decreased significantly
for smaller banks with an uptick of 18% in the Explorer category for Tier 4
banks and 13% for Tier 3 banks. Tier 4 banks also had a significant decrease
of Pioneers (-12%) and Specialists (-8%). Tier 2 banks, on the other hand,
are divided as they see an increase in Explorers (+8%) but also in Pioneers
(4%) and Specialists (+4%). Larger banks are more likely to sustain their own
software studio, a stronger emerging tech pipeline, and afford and compete
for talent with other tech firms.
Figure 4
Transformation Proves Hard For Banks As Their Confidence In Their Future
Readiness Decreases
(Showing "Strongly agree and "Agree")
Base: 792 global decision-makers at banks with responsibility for credit/lending, customer experience, digital banking, open banking or
ecosystem initiatives, payments, and the technology stack
Note: Showing year-on-year differences in agreement with statements
Source: A commissioned study conducted by Forrester Consulting on behalf of Sopra Steria, July 2022
-4.58% -4.58%
-8.26% -8.26%
-6.48% -6.48%
-2.51% -2.51%
-2.33% -2.33%
-2.25% -2.25%
-1.72% -1.72%
We work in cross-functional
and agile teams on our
digital banking product and
services portfolio.
Our company has
embedded a culture of
collaboration to meet
customer needs.
Process and
structure
Strategy
Culture, talent,
and skills
Ecosystem
engagement
Technology
and integration
THE FUTURE OF DIGITAL BANKING, REVISITED 11