External reports

The Future Of Digital Banking, Revisited

Sopra Banking Software's externally written reports with analyst firms

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When it comes to company size, future readiness decreased significantly for smaller banks with an uptick of 18% in the Explorer category for Tier 4 banks and 13% for Tier 3 banks. Tier 4 banks also had a significant decrease of Pioneers (-12%) and Specialists (-8%). Tier 2 banks, on the other hand, are divided as they see an increase in Explorers (+8%) but also in Pioneers (4%) and Specialists (+4%). Larger banks are more likely to sustain their own software studio, a stronger emerging tech pipeline, and afford and compete for talent with other tech firms. Figure 4 Transformation Proves Hard For Banks As Their Confidence In Their Future Readiness Decreases (Showing "Strongly agree and "Agree") Base: 792 global decision-makers at banks with responsibility for credit/lending, customer experience, digital banking, open banking or ecosystem initiatives, payments, and the technology stack Note: Showing year-on-year differences in agreement with statements Source: A commissioned study conducted by Forrester Consulting on behalf of Sopra Steria, July 2022 -4.58% -4.58% -8.26% -8.26% -6.48% -6.48% -2.51% -2.51% -2.33% -2.33% -2.25% -2.25% -1.72% -1.72% We work in cross-functional and agile teams on our digital banking product and services portfolio. Our company has embedded a culture of collaboration to meet customer needs. Process and structure Strategy Culture, talent, and skills Ecosystem engagement Technology and integration THE FUTURE OF DIGITAL BANKING, REVISITED 11

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