A year-on-year comparison reveals that vendors have not improved in
important areas with the flexibility of deployment model and the size of
innovation ecosystem remaining two of the main points of dissatisfaction for
Explorers and Intermediates. Other drivers of dissatisfaction that emerged
this year were the availability of value-adding extensions, such as third-party
marketplaces, analytics capabilities, security and compliance features, and
customization and configuration capabilities.
Figure 5
Critical Hurdles Remain And New Barriers Arise As Banks Progress With Their
Transformation And Grow Ecosystems
Base: 792 global decision-makers at banks with responsibility for credit/lending, customer experience, digital banking, open banking or
ecosystem initiatives, payments, and the technology stack
Note: Arrows show year-on-year comparison in ranking of challenges
Source: A commissioned study conducted by Forrester Consulting on behalf of Sopra Steria, July 2022
Ensuring easy data
interoperability and
flow between internal
systems
Ensuring
cybersecurity
across the network
Building seamless
customer journeys
that integrate across
partners
Ensuring easy data
interoperability and
flow with external
partners
Increased
competition from
digital-first providers
Budget
constraints
Legacy systems
that slow down
development
Ensure data
security
Regulatory
compliance
Top Challenges With Digital Banking In 2022
1 2 3
4 5 6
7 8 9
27%
4
2
3
6
3
0
6
5
1
24%
23%
25%
24%
23%
24%
23%
22%
THE FUTURE OF DIGITAL BANKING, REVISITED 13
