Figure 6
Banks Increase Investment In Their Top Ten Priority Initiatives Of Future Visions
And Roadmaps
Base: 792 global decision-makers at banks with responsibility for credit/lending, customer experience, digital banking, open banking
or ecosystem initiatives, payments, and the technology stack
Note: Showing top 10 responses
Source: A commissioned study conducted by Forrester Consulting on behalf of Sopra Steria, July 2022
Integrating cybersecurity with business strategy
Leveraging emerging technologies to engage customers
Using ESG elements to differentiate our customer-facing products and services
Enabling API access for third-parties to integrate our financial products
Localizing our sourcing to remove reliance on overseas providers
Improving ESG factors for our business
Offering more financial products or services to third parties to integrate into their products
Improving the financial well-being/financial savviness of our customers
Investing in automation workflows/automating more business process
Diversifying our sourcing to ensure we use multiple suppliers
Increase 1% to 5% Increase 6% to 10% Increase of more than 10%
43%
43%
40%
48%
42%
40%
40%
43%
48%
39%
21%
27%
23%
28%
23%
27%
28%
24%
27%
32%
29%
24%
31%
19%
27%
24%
25%
27%
20%
25%
1
2
3
4
5
6
7
8
9
10
THE FUTURE OF DIGITAL BANKING, REVISITED 15
