Investments in ecosystems and constellation architectures will enable
banks to be ready to capitalize on growth opportunities in the era of open
finance (see Figure 11). Banks realize numerous benefits such as revenue
growth (78%), improved customer loyalty (77%), better customer experience
(76%), reduced time to market (77%), and risk (76%). Pioneers, who seize the
opportunity of collaborative business models the most out of all segments,
also derive most value as virtually all (95% on average) expect their banks
to achieve significant benefits. Ninety-nine percent of Pioneers foresee
revenue growth as a result of adopting collaborative business models.
Figure 11
"Ecosystems and collaborative business models enable us to ..."
(Showing "Strongly agree" and "Somewhat agree")
Base: 792 global decision-makers at banks with responsibility for credit/lending, customer experience, digital banking, open banking or
ecosystem initiatives, payments, and the technology stack
Source: A commissioned study conducted by Forrester Consulting on behalf of Sopra Steria, July 2022
Pioneers Explorer and Intermediates
Grow revenue
Reduce the cost
of operations and
distribution
Reduce risk
Grow our
customer base
Improve customer
experience
Improve customer
loyalty and
satisfaction
Uncover new
revenue streams
Cut time to market
99%
94%
97%
93%
95%
93%
95%
92%
75%
73%
73%
75%
71%
72%
72%
75%
THE FUTURE OF DIGITAL BANKING, REVISITED 22
