External reports

The Future Of Digital Banking, Revisited

Sopra Banking Software's externally written reports with analyst firms

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Appendix D: Endnotes 1 The future-readiness scoring framework examines five categories of banks' operating models: strategy; culture, talent, and skills; ecosystem engagement; process and structure; and technology and integration. All five aspects are essential for a rounded operating model, however we weighted them in the following order: 1) strategy, 2) culture, talent, and skills, 3) ecosystem engagement, 4) process and structure, and 5) technology and integration. Source: "Master Ecosystems To Be Future-Ready in Banking", a commissioned study conducted by Forrester Consulting on behalf of Sopra Steria, October 2021. 2 In fact, banks have made considerable progress in their digital transformations: Their time to market for new products and services decreased by 27%; they face fewer challenges with their digital banking, especially in critical areas, such as cyber and data security (-15%); and they are more satisfied with their digital banking technology vendors (+4%). Banks' investments are paying off and they are building competence in some of the most challenging areas. 3 Source: "Shifting challenges, stable priorities: euro area banks in times of war and interest rate normalisation," Andrea Enria, Chair of the Supervisory Board of the European Central Bank, at the 6th European Banking Federation Boardroom Dialogue, July 7, 2022. 4 Source: "The Future Of Banking Is Built On Trust," Forrester Research, Inc., July 29, 2020; "Open Finance Will Reshape Financial Services Over The Coming Decade," Forrester Research, Inc., August 5, 2021. 5 Source: "Applying Financial Services Clouds In Banking," Forrester Research, Inc., January 11, 2022. 6 Source: "Master Ecosystems To Be Future-Ready in Banking", a commissioned study conducted by Forrester Consulting on behalf of Sopra Steria, October 2021. 7 Source: "The Future Of The Office," Forrester Research, Inc., September 7, 2022. 8 Source: "2023 Planning Isn't Business As Usual," Forrester Research, Inc., August 23, 2022. 9 Source: "Master Ecosystems To Be Future-Ready in Banking", a commissioned study conducted by Forrester Consulting on behalf of Sopra Steria, October 2021. 10 Sources: "The Financial Well-Being Opportunity," Forrester Research, Inc., September 13, 2022; Forrester's July 2022 Consumer Energy Index And Retail Pulse Survey, 2022. 11 Source: "Research Overview: Financial Well-Being," Forrester Research, Inc., December 1, 2021. 12 Source: "The Future Of Business Is Sustainability," Forrester Research, Inc., October 27, 2021. Appendix Appendix C: Supplemental Material "Research Overview: Open Finance And Collaborative Business Models In Financial Services," Forrester Research, Inc., October 12, 2021. "Open Finance Will Reshape Financial Services Over The Coming Decade," Forrester Research, Inc., August 5, 2021. "The Evolution Of Digital Banking Platform Architecture," Forrester Research, Inc., April 6, 2020. RELATED FORRESTER RESEARCH "Master Ecosystems To Be Future-Ready in Banking", a commissioned study conducted by Forrester Consulting on behalf of Sopra Steria, October 2021. ADDITIONAL RESOURCES THE FUTURE OF DIGITAL BANKING, REVISITED 26

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